Terms and Conditions

Toddlers2Kids Terms and Conditions
Updated 06-06-18

Should you need to contact us, please call or email:
Telephone: 01606 48649 / Mobile: 07970 537352 / Email: grubbynics@toddlers2kids.net

Contents
Prices
Minimum Order Value
Delivery
Cancelling Your Order
Returns and Exchanges
Damaged or Unreceived Goods
The Nature of our Garments
Stock Levels on our Website


Prices

All of our prices are correct at the time of adding them to our website. We reserve the right to change the price of any of our items at any time without notice.


Minimum Order Value

We do not have a minimum order value policy.


Delivery

Orders are sent out via Royal Mail, typically within 1 working day.

Postage and Packaging is per individual garment and ranges as follows depending on the weight of the individual garments:

UK: Sent via Royal Mail standard first class – from £3.50 to £5.55.
For UK orders only, we offer free delivery on all orders of £50 or more.
We also give out coupon codes from time to time such as free postage on any order; please do check the home page of our website as we will advertise any codes there.

Europe: Sent via Royal Mail International Tracked & Signed service – from £8.50 to £15.
Asia, Japan, Canada and the United States: Sent via Royal Mail International Tracked & Signed service – from £11.50 to £20.15.
Australia: Sent via Royal Mail International Tracked & Signed service – from £11.50 to £22.

Please note that during busy times such as Christmas, there may be a delay in receiving your order. Please do allow a minimum of 7 days before contacting us about an unreceived order, which we will be glad to help you with and always do our utmost to solve any issues. If we are at a show with our garments, there will be a slight delay in dispatch – see our home page for details of our shows.


Cancelling Your Order

You (and ourselves, Toddlers2Kids) have the right to cancel any order you place on our website, while it is being processed. Once you have received a confirmation email informing you that your goods has been dispatched, you have 14 days to cancel your order.

Please notify us immediately if you wish to cancel your order:
Telephone: 01606 48649 / Mobile: 07970 537352 / Email: grubbynics@toddlers2kids.net

If all goods in the order are returned to us you will receive a full refund. We are not liable to return postage.


Returns and Exchanges

We will gladly accept unwashed, unworn merchandise, with original sales tags attached within 14 days and refund/exchange for you. We are not liable for any return postage.


Damaged or Unreceived Goods

Claims for goods that have been damaged during transit, or goods that have been unreceived (lost during transit) must be made within 7 days.


The Nature of our Garments

Toddlers2Kids sell a lot of individual and handmade items; as such the fabrics that are used are constantly changing. Therefore images shown of the garments are typically for general purposes only – slight variations in prints, colours and styles may occur. These are fundamentally the unique nature of our garments and should be accepted as such.


Stock Levels on our Website

We do try our best to ensure that the availability of garments on our website reflects our current stock levels. However, there may be rare occasions where a garment is shown as in stock but it is not (for example, if we are at a show and happen to sell out of garments while we are there).

If this happens, we will get in touch with you and either:

  • Offer you an alternative size if possible or appropriate.
  • Or offer you an alternative garment if possible or appropriate.
  • Or offer you a refund.

If an alternative garment or size is settled upon and the new order total is higher, we will request the balance to be paid. If the new order total is lower, we will refund the balance.


If you have any issues or problems with any part of our service, or indeed have any questions, do please get in touch with us:
Telephone: 01606 48649 / Mobile: 07970 537352 / Email: grubbynics@toddlers2kids.net

We always do our utmost to provide our valued customers with a high quality service, and as such we are more than happy to help you!

These terms and conditions are subject to changes and updates at any time.


If you wish to read our privacy policy, please visit:
www.toddlers2kids.net/privacy-policy

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